Terms of Service

These Terms of Service (the Terms) are a binding agreement between you and Worldview Industries LLC, doing business as Bookable (Bookable, we, us, or our), governing your access to and use of the Bookable platform, applications, websites, and related services (together, the Service).

By clicking “I agree,” creating an account, or using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, and — where we process personal data on your behalf — our Data Processing Addendum, each incorporated by reference. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” means that business. You must be at least 18 years old (or the age of majority where you live).

• Service — the Bookable business-management application and the website builder and hosting, together with related features, documentation, and APIs.
• Account / Workspace / Organization — your tenant environment on the Service.
• Authorized Users — the people you permit to access your Workspace (e.g. staff).
• End Users — your own customers and prospects whose information you manage in, or who interact with, the Service (for example, someone who books an appointment or submits a form on your website).
• Customer Data and Customer Content — the data and content you or your Authorized Users or End Users submit to the Service.

The Service has two main parts: (a) a business-management app for booking, scheduling, CRM, quoting, invoicing, payments, communications, marketing, and staff operations; and (b) a website builder and hosting product that provisions, compiles, and serves marketing websites for your business. Features vary by plan, and we may add, change, or remove features over time.

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials, for enabling available security features (such as multi-factor authentication), and for all activity under your Account and by your Authorized Users. Notify us promptly at support@bookable.co if you suspect any unauthorized use.

The Service is offered on subscription plans that differ by seats, locations, feature modules, and included usage (such as messaging and email allotments) with overage. Free trials, where offered, convert to a paid subscription unless you cancel before the trial ends. Subscriptions renew automatically for successive terms until cancelled. Upgrades, downgrades, and added usage may change your fees.

You authorize us (and our payment processor, Stripe) to charge your payment method for all fees, including subscription fees, metered usage, and overage. Fees are stated exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income. Failed or late payments may result in dunning and suspension. We will give reasonable notice of price changes, effective at your next renewal.

Taxes. All subscription and service fees are stated exclusive of any applicable sales or similar taxes. If any jurisdiction requires us to collect such taxes from you, they will be itemized separately on your invoice.

Refunds. Subscription fees are non-refundable. If you cancel an annual plan, we will refund the unused, prorated portion of the prepaid term. Monthly plans are not refundable.

If you use the Service to collect payments from your End Users, those payments are processed through Stripe Connect. You must accept Stripe’s Connected Account Agreement, and your payouts, disputes, and chargebacks are handled by Stripe under that agreement. Bookable is not a bank, money transmitter, or party to those transactions, and does not take custody of your funds. We charge a platform fee of 1%on payments you process through the Service, in addition to Stripe’s own fees. You are responsible for the goods and services you sell and for resolving disputes with your End Users.

You are solely responsible for determining, collecting, reporting and remitting any sales, use, or transaction taxes on the goods and services you sell to your End Users. Bookable computes tax only from the rates and taxability settings you configure, does not determine your tax obligations, and is not a marketplace facilitator with respect to your sales.

As between you and Bookable, you own your Customer Data and Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display that data and content solely to provide and improve the Service. You are responsible for the accuracy and legality of what you submit, and you represent that you have the rights and consents needed for the data you provide — including your End Users’ personal data and any marketing consents. Where we process personal data on your behalf, the Data Processing Addendum governs that processing and is part of these Terms.

Websites you build and publish through the Service are your content on infrastructure we host. You are responsible for your site’s content and for its own consumer-facing legal notices — including your business’s privacy policy and any required consent disclosures — and for collecting data lawfully through your forms. You remain the controller of the personal data collected through your site; see the DPA and Cookie Policy. We may display a “Powered by Bookable” credit, and may suspend or remove content that violates the Acceptable Use Policy or the law.

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in suspension or termination.

If you send SMS, voice, or email through the Service, you must comply with our Messaging & Communications Policy and with applicable laws (including the TCPA and CAN-SPAM). You are responsible for obtaining and maintaining the consents required for the messages you send. We enforce carrier and anti-spam rules and may suspend sending that creates legal or carrier risk.

The Service relies on and integrates with third parties (such as Stripe, Twilio, Google, and — when you connect them — accounting and commerce tools). Your use of an integration authorizes the associated data flows described in our Subprocessor List. Third-party services are governed by their own terms, and we are not responsible for them.

Bookable and its licensors own the Service, including all software, templates, designs, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep ownership of your own content and marks. If you give us feedback, you grant us a perpetual license to use it without restriction or obligation.

Each party warrants it has the authority to enter into these Terms. Otherwise, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, and we do not commit to a specific uptime level unless stated in a separate written service-level agreement.

Bookable is a software provider — not a law firm, accountant, tax advisor, payroll processor, or employer of record. Payroll features are preparation and export only; we do not withhold taxes, pay net wages, or act as the processor of record. Card payment data is handled by Stripe and is not stored on our servers. You are responsible for your own legal and regulatory compliance.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Except for excluded claims, each party’s total liability arising out of or relating to these Terms is limited to the total amount you paid us in the twelve (12) months before the event giving rise to the claim.

You will defend and indemnify Bookableagainst third-party claims arising from your Customer Data and Content, your End Users’ data, your messaging and marketing, your websites, and your violation of these Terms, the Acceptable Use Policy, or applicable law.

These Terms apply for as long as you use the Service. We may suspend or limit access for non-payment, for violations of these Terms or the AUP, or to address legal or security risk. Either party may terminate as permitted in your order or plan. On termination, your access ends; you may export your data for a period of 30 days, after which we delete or de-identify it in the ordinary course (see the Privacy Policy). Provisions that by their nature should survive termination will survive.

We may modify the Service and these Terms. For material changes to the Terms, we will provide notice (by email or in the app) and, where appropriate, ask you to re-accept. The version and effective date are shown at the top of this page. Continued use after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. The exclusive venue for disputes is the state and federal courts located in Tennessee.

These Terms, together with the documents incorporated by reference, are the entire agreement between the parties. You may not assign them without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us must be sent to the address below. You agree to receive electronic communications and to comply with applicable export-control and sanctions laws.

Worldview Industries LLC, doing business as Bookable — contact@bookable.co. Mailing address: 3379 Peachtree Rd NE, Suite 700, Office 446, Atlanta, GA 30326.